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A Happy Camper Story

By on January 26, 2011 in Life Online, Shopping

For nearly a decade, I’ve used OnlineLabels as my primary source for label stock. I like their flexibility on quantity, their stock choices (color, removable, etc.), their Avery cross-reference list, their templates, and oh, yeah, their pricing. (It’s low.)

To that laudable list I can now add one thing more: their amazing customer service.

The Story

Last month I was gearing up for a large project, for which I needed a quantity of full-sheet labels. I ordered them from OnlineLabels, specified standard shipping, and received emails both confirming my order and providing a tracking number once my order shipped (the same day!).

The tracking number showed the package made it as far as Ontario, CA, by the next day and then… nothing. It just stayed there. When it hadn’t arrived by the fourth day (which happened to be a Friday), I called the customer service line. I wasn’t sure if I’d get anyone, but sure enough, a rep by the name of Dean answered the phone. After apologizing profusely, he promised to look into the matter and get back to me.

To my astonishment, he actually did call me back, about 30 minutes later, and said the following:

We don’t know why UPS hasn’t delivered the package, but this doesn’t meet our level of customer service. Our shipping facility is closed for the weekend, but first thing Monday morning we’ll send a replacement order to you via priority shipping, at our expense. Please accept our apologies again, and thank you for being our customer.

The replacement order arrived as promised, and I continued on with my project. (Note: The original shipment, having somehow detoured back across the country to the UPS facility in Parsippany, NJ, also eventually showed up.)

The Moral

We all take to the airwaves (the netwaves?) to rant when a company or product has let us down. So I wanted to make sure to do the same when a company surprised and impressed me. Two big thumbs up to OnlineLablels from a very satisfied customer.

Do you have any happy customer service stories to share? The comments are yours!

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Gorgeous Miss Pucci Bottle

By on August 4, 2010 in art, Shopping

I don’t know what this fragrance smells like, but I’d buy it just to gaze at the bottle on my dressing table every day.

Sephora: Pucci Miss Pucci: Women’s Fragrance.

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Qlocktwo

By on June 22, 2010 in Gadgets, Gift ideas, Shopping

Simply gorgeous, and quite clever: a clock that literally tells you the time.

Via Uncrate.

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Shag: The Store

By on June 16, 2010 in Gift ideas, Shopping, Travel

As if we need another reason to visit Palm Springs… SHAG The Store has just opened there. Loves me some SHAG, and can’t wait to check this place out!

Shag: The Store.

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Close to the Chest

By on May 2, 2010 in Shopping

Women possessing anything north of the most modest bosom know well the discomfort that any high-impact exercise can cause. Not only is the bouncing uncomfortable (and, some would argue, unsightly), but it can be damaging to breast tissue. The protective stance one assumes in trying to mitigate the bouncing can result in less-than-optimal posture for the given exercise, leading to back pain, muscle strain, etc.

Wouldn’t it be wonderful if someone made a sports bra for well-endowed women that would restrict vertical movement to almost nothing?

Someone did, and her name is Renelle Braaten. Her company makes an amazing bra that makes sure the girls stay, as the title of this post declares, close to the chest. It’s called the Enell Sports Bra.

As you can see by the photo at right, this isn’t lacy lingerie we’re talking about. No cleavage will be on display. It requires patience and some practice getting into it: There are seemingly a zillion hooks-and-eyes to secure, and there’s a technique to making sure one hook doesn’t maddeningly pop open as you close the next. It’s not cheap (they run about $60 each).

But if you want to comfortably jog, or play volleyball, or engage in any other high-impact activity, the Enell sports bra is sweet relief.

Note: I have no interest in or relationship with this company. I’m just a happy customer spreading the word about a truly useful product. If you (or anyone you know) could use something like this, I hope you’ll do the same.

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