About Arlene Wszalek

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Your Own Site Matters More Than Ever

In under a month and still in beta, Google+ has attracted 18 million users, or 2.4% of Facebook’s base (per Business Insider). That’s a fairly impressive figure.

Time is a finite resource. The time people are now spending on G+ (or turntable.fm, or Namesake, or any other hot new service) is, almost certainly, time taken away from Twitter, Facebook, etc. You’ve probably spent a considerable amount of your own time building and engaging on those services. And now your fans – and you – are turning at least some of their attention elsewhere.

You can’t be everywhere at once. Neither can your customers, fans, clients, etc. You can try… but in spending so much time trying to build and maintain your presence on the various social services you can end up neglecting your own site.

And that’s a danger.

Your own site is the one place where YOU control the content, the context, and – perhaps most importantly – the list. If your Twitter or Facebook or Blogger account were wiped out tomorrow, could you easily reach or recreate all those followers and fans? No.

Even with apps to help, it’s just much easier to tweet than to blog. I get that, and am as guilty of it as anyone. The social services make it incredibly convenient to post a photo, thought, or video. Apps like TweetDeck and HootSuite make it even easier by letting you post to multiple services at once.

I’m not advocating that you stop doing that. In fact, I’m a big proponent that businesses, artists, etc. should be, within reason, where their fans are, and not try to force customers to come to them. Having said that, there will always be another service, another app.

Your only constant online is the content that YOU own and control: your site, your mailing list. Reward those who do visit your site/blog with exclusive content or offers, with being the first to get exciting news (via your blog, RSS, mailing list) before you post it elsewhere. Make sure the content there is as rich and valuable as what you post elsewhere, and you’ll always be able to reach your core base regardless of whatever services they (and you) use.

What are your strategies for managing the shifting social media audience? Please add them in the comments below.

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Sonnett III

One day, when I had been away from you,
I knew what I had been too scared to think.
My days are filled no longer with just you,
And willingly I will return a wink.
It took some time, but distance dulled the thoughts
Which scribbled me through high school every day.
My stomach now no longer ties in knots
And “cross his path” games I no longer play.
We’ve grown apart, that I can’t deny;
I want to miss your dimples and your walk.
And oh, I wish I knew the reason why
I never even tremor when you talk.
     For all the times I was, to you, a bore,
     It hurts that I don’t love you anymore.

March, 1980

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Tune Up Your Twitter Feed

If you’ve been on Twitter for any length of time, you’re probably following a fair number of accounts (for those who have the opposite issue, I’ll post soon about how to find good accounts to follow). If you follow many more than a few hundred your stream can become unruly, if not entirely unmanageable.

You can handle this in a few ways:

  • Do nothing.
  • Use Twitter lists and apps (e.g. TweetDeck, HootSuite) to prioritize feeds into lists, groups or columns.
  • Pare down the number of accounts you follow.

It’s the last option I’ll address here. I use a combination of techniques to regularly manage the accounts I follow, and I use several different services to accomplish them.

1. I unfollow accounts that no longer add value to my feed. To help assess this I use a service called TwitCleaner. TwitCleaner doesn’t charge for its services. It analyzes all the accounts you follow, and lets you know which ones it thinks you might want to unfollow. You’ll get a DM with a link to your report page once TwitCleaner finishes its analysis. It will display its findings, in summary and in detail.

Here’s what the categories mean:

  • Potentially dodgy behavior (nothing but links, consistently repeating the same URL)
  • Other dodgy behavior, now absent (exhibited the behavior above but hasn’t posted anything for a while)
  • No activity in over a month
  • Not much interaction (fewer than 10 tweets, bots that pump out RSS feeds, hardly follow anyone,)
  • All talk, all the time (average over 24 tweets/day in addition to @replies)
  • Little original content (most of what they tweet is RTs of others)
  • Not so interesting (they talk about themselves more than half of the time, or a very low percentage of the accounts they follow follow them back)

You decide, on an account by account basis, whether to unfollow any of the accounts it suggests as candidates. For example: News feeds and celebrity accounts tend to follow few accounts back; it doesn’t mean you should stop following if you’re interested in what they have to say.

On the other hand, you’ll probably find at least a few accounts to unfollow, for one reason or another. You can also ask TwitCleaner to tell you how your account looks to others who use their service. The results may surprise you!

2. I get a daily report of accounts that have unfollowed me from SocialGrapple. (A link to the report comes via email, which is super handy, although I could generate the same information by visiting the website.) If I was only following any of those accounts as a courtesy, or for a specific time-limited reason like a trip or an online promotion that is over, I’ll likely unfollow back. SocialGrapple will also help you decide whether to check out any of your newest followers more carefully by letting you know if they’re new, have no avatar, a bad ratio of followers to following, etc.

It also shows if you if you’re now “stalking” an account that’s unfollowed you (meaning you’re still following that account). Note: If I remain interested in what that person or feed has to say, I continue to follow even though they’ve unfollowed me. I believe in asynchronous following. I don’t follow people just because they follow me; I follow them because I’m interested in what they’re saying. If someone doesn’t feel the same way about what I’m saying, for whatever reason, c’est la vie.

SocialGrapple isn’t free, but has options ranging from $14 to $125 per month. Each permits up to a certain number s of accounts and keywords to be followed. It’s a really useful service if you’re managing more than one account or if your own account is fairly active. It offers timeline analytics and you can analyze current and potential feeds you’re following by keyword.

3. For an alternate look at accounts to consider unfollowing, I use commun.it. Currently in beta, this service is about building and managing online relationships. With its suggestions for accounts to unfollow, it looks at accounts that have low engagement with you and prioritizes them in terms of relevance and their own influence. That makes sense; a highly influential account is likely to have many followers, which could explains their lower engagement level with any given follower (i.e you).

 

One final note:  Online reputation measurers (e.g. KloutPeerIndex) base their estimate of your influence on factors including how engaged your followers are with you (meaning the percentage of your followers who mention, reply and retweet you). If you’re following a bunch of bots or inactive accounts, your scores may suffer because of it. If increasing your Klout score is important to you, that’s another reason to make sure you’re only following accounts that matter to you.

What tools or services do you use to manage your Twitter feed? Please have at it in the comments.

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Hydrangeas on the front patio

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Hotel Keppler, Paris

Last month we spent a wonderful – and all-too-brief – night at the lovely Hotel Keppler in Paris. It is exactly the kind of place we love: small, discreet, chic. We made the booking through Tablet Hotels (I’m a member of their Tablet Plus program). The hotel is located in the fashion district, a block and a half from the Champs-Elysees, a walk from L’Arc de Triomphe, The Grand Palais, and dozens of restaurants and designer boutiques.

One of the reasons we selected the Keppler is because they have rooms that can sleep three adults (our college-age son was with us).

Upon our arrival, the Tablet Plus program kicked in: we were given a welcome glass of Champagne, guaranteed late checkout, free wireless for all our devices and – best of all – an upgrade to the Penthouse Suite, pictured below. Such bliss: two full bedrooms, two full bathrooms, and a living room with a proper desk, a well-stocked fridge, a Nespresso machine AND a view of La Tour Eiffel.

This is the Penthouse suite in which we stayed.

 

We slept in and so were unable to take advantage of our complimentary (again thanks to Tablet Plus) breakfast in their charming dining room, or to use the fitness room. However, we very much look forward to going back as soon as we can and rectifying that!

Hotel Keppler
12, Rue Keppler
75116 Paris, France
+33 01 47 20 65 05

http://www.keppler.fr/

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